Important: Premium is purchased exclusively on this website via Stripe — this is not an Apple In-App Purchase. Apple does not process or refund these transactions. All refund and cancellation requests must be sent directly to us.
This policy applies to all Premium subscription purchases made on secure-clean-cleanup.com, operated by AKOLLEKT LTD. It does not apply to Apple App Store purchases, as Secure Clean does not offer in-app purchases through Apple.
You are eligible for a full refund if:
Refunds are not available if:
Send your request to billing@secure-clean-cleanup.com from the email address used at purchase.
Your order number is in the Stripe receipt email. Include a brief reason — this helps us process it faster.
We review all requests promptly and send a confirmation email once approved.
Approved refunds are credited to your original payment method within 5–10 business days, depending on your bank.
⚠️ Important — 3-day trial: The trial costs $4.99. On day 4, your payment method is automatically charged $44.99 and then $44.99 every month until cancelled. To avoid this charge, you must cancel before the trial period ends by emailing billing@secure-clean-cleanup.com. We do not offer refunds after the monthly charge has processed unless required by law.
Weekly ($10.99) and monthly ($44.99) subscriptions renew automatically. The 3-day trial converts to $44.99/month on day 4 unless cancelled before the trial ends. You will receive a reminder email at least 3 days before any renewal charge. To cancel before renewal, email billing@secure-clean-cleanup.com.
If a renewal charge has already processed and you did not intend to renew, contact us within 7 days and we will review your request.
Cancel anytime — no fees, no questions asked.
All payments are processed by Stripe (PCI-DSS Level 1 certified). We never store your card details. For questions about a charge on your statement, contact billing@secure-clean-cleanup.com.